Our Privacy Policy

We want to keep your data safe!

Your privacy and the integrity of your personal information are paramount to us. We want you to feel as safe and secure as possible visiting our Website and using our Online Products. We are dedicated to protecting the privacy of those who visit our Website and use our Online Products.

This Privacy Policy pertains to our Website and our Online Products, and explains how we collect your personal information on our Website or through the Online Products, how we protect such information, and the access you have concerning such information. Please read this Privacy Policy carefully.

We may amend this Privacy Policy as necessity demands. We will publish any changes to this Privacy Policy here so that you will be constantly kept aware of how we might use that information, and whether we will disclose that information to anyone. Please refer back to this Privacy Policy on a regular basis. By using our Website or any of our products we provide on our Website including our products for mobile devices, you agree to the terms of this Privacy Policy.

Please remember that this Privacy Policy applies only to information collected by our Website or through our Online Products. We are not responsible for the privacy of any information you reveal or post in any public forum or for the privacy practices of third party websites.


Personally identifiable information is information that identifies you or can be used to identify or contact you ("Personally Identifiable Information"). Such Personally Identifiable Information may include your name, address, email address, telephone number, birth date (primarily for eligibility purposes) and billing and payment information. We may request Personally Identifiable Information from you when you register on our Website, subscribe to our Online Products, or in connection with other Online Products we may make available on our Website from time to time. In all of these cases, we will collect Personally Identifiable Information from you only if you voluntarily submit such information to us. Unless you give us permission to do so, we will not sell, share, license, trade or rent your Personally Identifiable Information other than as specified in this Privacy Policy.


When you become a registered user of our Website, subscribe to one of our current Online Products, or in connection with other Online Products we may make available on our Website from time to time, we also may collect information that by itself cannot be used to identify or contact you, such as demographic information (like age, profession or gender) and health information (such as hearing disorders, ability/disability, medical history) ("Non-Personally Identifiable Information"). Non-Personally Identifiable Information may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. Non-Personally Identifiable Information is used to help us understand who uses our Website and to improve and market our Website in general and our Online Products in particular.


In order to access certain Online Products on our Website, you must first complete certain steps to become either a registered user or a subscriber. During these steps, you may be required to provide us with information (including Personally Identifiable Information) such as name and email address, and, if you subscribe to one of our Online Products, payment and billing information. This information is used to help us understand who uses our Website, to improve our Website and our Online Products, to contact users about requested Online Products and/or for subscription billing purposes. It is optional for you to provide demographic information , however, it may help us to further tailor and refine your user experience on our Website.


We also collect Non-Personally Identifiable Information passively using "cookies" and "action tags." "Cookies" are small text files that are placed on your computer or mobile device in order to identify (i) your Web browser, (ii) the activities of your computer on our Website and (iii) your activity in connection with our advertisements and other marketing and promotional efforts. Cookies may be used to:

  • refine your experience on our Website (e.g., to actively create content on webpages specifically designed for you),
  • assist you in using our Online Products (e.g., to save time by not having to repeat details on each visit to our Website), and
  • allow us to statistically monitor how you are using our Website for purposes of constantly improving our website.


We collect information, some of which may be Personally Identifiable Information, that you voluntarily provide to us when you choose to use some of our Online Products. We also collect information that you voluntarily submit in response to special Online queries such as surveys and questionnaires. Some of these Online Products may ask you for health related information. We collect this information in order to improve your online experience.


Information is also collected when you use our mobile Products, including the software application needed to utilize the Handheld Products on your handheld device (the “Application”). During the installation of the Application and subsequent updates, we collect Non-Personally Identifiable Information concerning your device (such as the specific type of operating system and hardware you own and the amount of free memory) and the Application’s files on your device. Our Mobile Products also collect information about your usage of the Application (such as the dates you last synced with the Internet or the dates you last used certain features). When you sync your device with the Website, we store parts of this information.


We also collect Non-Personally Identifiable Information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. This information may be used to analyse trends, to improve administration of the Website, to monitor our Website's use, and to gather general demographic information. We may link this information to Personally Identifiable Information for these and other purposes such as personalising your experience on our Website.


In general, we use the information collected on our Website and through our Online Products to help us understand who uses our Website and Online Products and how they are used, to refine your experience, to assist you in using our Online Products, to improve our Website and Online Products, and for subscription billing purposes. In connection with our Mobile Products, we may use such information, among other things, to ensure that your handheld device is supported from a software view and that it has enough capacity for the Application, and to verify which versions of the Application’s files are installed on your device.

If you become a registered user of our Website or subscribe to one of our Online Products, we may use your information to send you a welcoming email that may confirm your username. We may send you electronic newsletters, contact you about Hearing related news, services, products and information. If you no longer wish to receive these messages, we will provide you with an option to change/cancel your profile. In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your information (including Personally Identifiable Information) to respond to your questions or comments, and we may file your questions or comments for future reference. We may also use the information collected to contact you about important updates regarding our Website or Online Products or. If you do not wish to receive these service messages, you may cancel your account with us and delete the Personally Identifiable Information maintained about you on our systems by contacting our Privacy Coordinator at the address below.


We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms & Conditions or our Subscription Agreement, or to protect the safety and/or security of our users, our Website or the general public.


We may provide to third parties information about you that does not allow you to be identified or contacted. For example, we might inform third parties about the number of unique users who visit our Website, the demographic statistics of the registered users of our Website, or the preferences that visitors have on our Website. The third parties to which we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.


We may employ independent contractors, vendors and suppliers to provide specific services and products related to our Website or Online Products, such as providing payment processing, and developing applications for our Website and e-mail services. These Outside Contractors may sometimes have limited access to information collected on our Website, including your Personally Identifiable Information, in the course of developing/improving products or services for us. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary in order for the Contractors to perform their limited function for us. We also require that these Contractors (i) protect the privacy of your Personally Identifiable Information consistent with this Privacy Policy, and (ii) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products or services for which we contracted.


In addition, through our Website, you may be given the opportunity to purchase (or to obtain more information regarding) certain content, products or services which are sold through a person or company other than us or our Affiliates. We will endeavour to make it clear to you when you are dealing with a Third Party Seller. Third Party Sellers may request that you submit certain information to them in order to purchase their products or services or to obtain additional information from them. You do not need to submit this information or purchase any products or services from Third Party Sellers to access our Website. By submitting the requested information, you voluntarily consent to have that information shared with the Third Party Seller. This information is used by the Third Party Seller and may be subject to a different privacy policy.


We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Restored Hearing Ltd. provided that the third party agrees to adhere to the terms of this Privacy Policy. We will notify users of any such transfer through notice on our site and through email.


Our Website contains links to other websites not owned or operated by Restored Hearing Ltd. We will endeavour to make it clear to you when you leave our Website. However, please be aware that we are not responsible for the privacy practices of such websites. This Privacy Policy only applies to information gathered by our Website or via our Online Products.


We sincerely want your information to be as secure as possible. We take all feasible precautions to provide secure communication of your information from your computer to our servers through industry-standard techniques. We secure the Personally Identifiable Information you provide on servers located in controlled, secure environments. Only employees or relevant contractors who need access to your information to perform a specific task or function are open to access such information. All Restored Hearing Ltd. employees must abide by this Privacy Policy. Any employee/ contractor who violates this Privacy Policy is subject to disciplinary action, up to and including termination. Allowing for all of the above commitments to protect your information loss, you should be aware that there is always an element of risk involved in communicating information over the Internet. There is also some risk that others could find a way to break our security systems. As a result, although we will endeavour to protect and keep secure any information, we cannot ensure the security and privacy of information you send to us, and you do so at your own risk.


You can always contact us in order to update or amend your Personally Identifiable Information, (2) change your preferences with respect to transmitted news or information you receive from us, or (3) delete the Personally Identifiable Information maintained about you on our systems, by contacting our Privacy Coordinator. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our systems. The need to protect our systems from accidental data loss means that a copy of your information may remain in a permanent form. If you do not agree to the terms of this Privacy Policy, you should not use our Website.


If you have any questions about our Privacy Policy or if you wish to query, amend or delete any details personally pertaining to you please contact our Privacy Coordinator in any of the following ways: Email : admin@restoredhearing.com

Or, write to our Privacy Coordinator at:

Restored Hearing Ltd., Cluster, 1-3 Westmoreland Street, Dublin 2, Ireland