Your privacy and the integrity of your personal information are paramount to us. We want you to feel as safe and secure as possible visiting our Website and using our Online Products. We are dedicated to protecting the privacy of those who visit our Website and use our Online Products.
When you become a registered user of our Website, subscribe to one of our current Online Products, or in connection with other Online Products we may make available on our Website from time to time, we also may collect information that by itself cannot be used to identify or contact you, such as demographic information (like age, profession or gender) and health information (such as hearing disorders, ability/disability, medical history) ("Non-Personally Identifiable Information"). Non-Personally Identifiable Information may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. Non-Personally Identifiable Information is used to help us understand who uses our Website and to improve and market our Website in general and our Online Products in particular.
In order to access certain Online Products on our Website, you must first complete certain steps to become either a registered user or a subscriber. During these steps, you may be required to provide us with information (including Personally Identifiable Information) such as name and email address, and, if you subscribe to one of our Online Products, payment and billing information. This information is used to help us understand who uses our Website, to improve our Website and our Online Products, to contact users about requested Online Products and/or for subscription billing purposes. It is optional for you to provide demographic information , however, it may help us to further tailor and refine your user experience on our Website.
We also collect Non-Personally Identifiable Information passively using "cookies" and "action tags." "Cookies" are small text files that are placed on your computer or mobile device in order to identify (i) your Web browser, (ii) the activities of your computer on our Website and (iii) your activity in connection with our advertisements and other marketing and promotional efforts. Cookies may be used to:
We collect information, some of which may be Personally Identifiable Information, that you voluntarily provide to us when you choose to use some of our Online Products. We also collect information that you voluntarily submit in response to special Online queries such as surveys and questionnaires. Some of these Online Products may ask you for health related information. We collect this information in order to improve your online experience.
Information is also collected when you use our mobile Products, including the software application needed to utilize the Handheld Products on your handheld device (the “Application”). During the installation of the Application and subsequent updates, we collect Non-Personally Identifiable Information concerning your device (such as the specific type of operating system and hardware you own and the amount of free memory) and the Application’s files on your device. Our Mobile Products also collect information about your usage of the Application (such as the dates you last synced with the Internet or the dates you last used certain features). When you sync your device with the Website, we store parts of this information.
We also collect Non-Personally Identifiable Information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. This information may be used to analyse trends, to improve administration of the Website, to monitor our Website's use, and to gather general demographic information. We may link this information to Personally Identifiable Information for these and other purposes such as personalising your experience on our Website.
In general, we use the information collected on our Website and through our Online Products to help us understand who uses our Website and Online Products and how they are used, to refine your experience, to assist you in using our Online Products, to improve our Website and Online Products, and for subscription billing purposes. In connection with our Mobile Products, we may use such information, among other things, to ensure that your handheld device is supported from a software view and that it has enough capacity for the Application, and to verify which versions of the Application’s files are installed on your device.
If you become a registered user of our Website or subscribe to one of our Online Products, we may use your information to send you a welcoming email that may confirm your username. We may send you electronic newsletters, contact you about Hearing related news, services, products and information. If you no longer wish to receive these messages, we will provide you with an option to change/cancel your profile. In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your information (including Personally Identifiable Information) to respond to your questions or comments, and we may file your questions or comments for future reference. We may also use the information collected to contact you about important updates regarding our Website or Online Products or. If you do not wish to receive these service messages, you may cancel your account with us and delete the Personally Identifiable Information maintained about you on our systems by contacting our Privacy Coordinator at the address below.
We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms & Conditions or our Subscription Agreement, or to protect the safety and/or security of our users, our Website or the general public.
We may provide to third parties information about you that does not allow you to be identified or contacted. For example, we might inform third parties about the number of unique users who visit our Website, the demographic statistics of the registered users of our Website, or the preferences that visitors have on our Website. The third parties to which we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
Or, write to our Privacy Coordinator at:
Restored Hearing Ltd., Cluster, 1-3 Westmoreland Street, Dublin 2, Ireland